Dental Operations Consulting

Your Practice
Runs. We Make
It Run Profitably.

We work with practices collecting $800K to $40M annually — fixing the operational failures that bleed revenue before your next hire, lease, or acquisition.

Solo practitioners, DSO founders scaling past five offices, and PE groups who need the real numbers before the deal closes.

340+Practices Assessed
$2.1BCollections Under Management
94%Retained After Year One
18 DaysAverage Time to First Win
Patient Flow OptimizationInsurance Billing RecoveryHygiene Chair UtilizationStaff Scheduling SystemsDSO Operational Due DiligenceMulti-Location StandardizationAR Aging ReductionTreatment Acceptance RateFront Desk ScriptingRecall System ArchitecturePatient Flow OptimizationInsurance Billing RecoveryHygiene Chair UtilizationStaff Scheduling SystemsDSO Operational Due DiligenceMulti-Location StandardizationAR Aging ReductionTreatment Acceptance RateFront Desk ScriptingRecall System Architecture
Operational Failure 01 — Hygiene Utilization

Your hygiene chairs are empty. Not occasionally — structurally.

The average dental practice runs hygiene at 71% of capacity. That gap — the 29% of booked hours that never convert to production — is not a scheduling problem. It is a recall system failure, and it compounds every single month.

Monthly Hygiene Production
$34K$51K
Delta
+$204K/yr
"I had three hygienists and a 40% no-show rate on Tuesdays and Thursdays. We thought it was a patient problem. It was a confirmation system problem. Consult rebuilt our recall sequence and we went from $34K to $51K in hygiene production in 60 days."
D
Dr. Patricia Osei
Owner, Osei Family Dentistry · Columbus, OH
Hygiene Chair Utilization
63%89%
Delta
+26 pts
"We were scheduling 8-week recall appointments and calling it a system. It was not a system. It was hope."
D
Dr. Raj Nambiar
Solo Practitioner · Portland, OR
Cross-Location Revenue Variance
±40%±8%
Delta
5x tighter
"Three locations, three different recall protocols. After Consult standardized them, our hygiene revenue per location is within 8% of each other. Before it was 40% variance."
K
Kevin Abara
Founder, Abara Dental Partners · Houston, TX
Operational Failure 02 — Insurance Billing

You're writing off money that was already yours.

The median dental practice writes off $180,000 in legitimate insurance revenue every year — not through fraud or error, but through follow-up failure, incorrect coding, and AR aging that nobody owns past 90 days. We find it. We build the system that stops losing it.

AR Over 90 Days
$340K$41K
Delta
−$299K
"Our AR over 90 days was sitting at $340,000 when Consult walked in. Eleven months later it is $41,000 and our biller has a process that does not depend on her memory."
D
Dr. Mei-Ling Torres
Owner, Torres Smile Studio · San Diego, CA
Annual Insurance Write-offs
$90K$12K
Delta
−87%
"I thought I had a billing problem. I had a coding problem that created a billing problem. The difference cost me $90,000 a year in write-offs I thought were correct."
D
Dr. James Whitfield
Solo Practitioner · Nashville, TN
Hidden AR Found in Due Diligence
$0 disclosed$1.2M identified
Delta
Deal repriced
"We acquired a six-location group and Consult did the billing audit before close. Found $1.2M in trailing AR that the seller's P&L had quietly buried. Changed the deal structure entirely."
N
Nathaniel Breckenridge
Managing Partner, Apex Dental Capital · Chicago, IL
Operational Failure 03 — Staff & Scheduling

Your best people are leaving because the schedule is chaos.

Turnover in dental practices runs 30–40% annually — double the healthcare average. The primary cause is not pay. It is unpredictable scheduling, unclear role ownership, and the feeling that nothing is ever fixed. We install the structure that keeps good people.

Front Desk Turnover Rate
3 in 18 months0 in 24 months
Delta
Stable
"I replaced my front desk coordinator three times in 18 months. Each time I thought I hired the wrong person. I had hired the right people into a broken system. Consult fixed the system. My current coordinator has been here two years."
D
Dr. Amara Diallo
Owner, Diallo Dental Care · Atlanta, GA
Schedule Compression by 11AM
DailyRare
Delta
−70% complaints
"We went from daily schedule compression — where we were always running 45 minutes behind by 11am — to a template that actually holds. Patient complaints dropped 70%."
D
Dr. Linda Kowalski
Partner, Kowalski & Associates · Minneapolis, MN
New Staff Onboarding Time
6 weeks9 days
Delta
−75%
"Across eight offices, I had eight different ways to open the practice in the morning. Consult built one playbook. Onboarding time dropped from six weeks to nine days."
S
Sofia Reinholt
COO, Reinholt Dental Network · Denver, CO

Heard enough? Seven practices just described your situation.

The assessment call is 45 minutes. No pitch. Just your practice's numbers.

Who We Serve

Three types of practices. One level of precision.

Solo Practitioners

You built a great practice. The admin is eating it alive.

Your hygiene chairs sit empty two afternoons a week. Your front desk is guessing at schedules. You're personally approving every insurance appeal. We install the systems that run without you.

+31%
Avg. Hygiene Utilization Gain
22 hrs
Admin Hours Reclaimed / Month
DSO Founders

Five locations. Five different ways to do everything.

Each office runs on tribal knowledge. When a key person leaves, so does the process. We standardize operations across your portfolio so growth stops creating chaos and starts compounding it.

−18 days
AR Days Reduction
$214K
Avg. Revenue Recovery / Location
Private Equity

The LOI is signed. Now find out what you actually bought.

We perform operational due diligence on dental acquisitions — patient flow capacity, billing integrity, staff dependency risk, and real EBITDA after we strip out the accounting optimism.

−12%
Avg. EBITDA Restatement Found
38%
Deals Flagged Before Close
How It Works

An engagement that begins with honesty and ends with receipts.

0145 minutes

The Discovery Call

We ask the questions your last consultant never did — specific to your collection mix, your lease obligations, and which staff member everyone is afraid to correct. No pitch deck, no deck at all.

You Receive

Verbal snapshot of your top three operational risks

022–3 days

On-Site Assessment

We sit in your office, watch your front desk handle a Monday morning, review six months of insurance aging, and time your patient flow from check-in to chair. We are not pleasant about what we find.

You Receive

Operational Findings Report with prioritized action items

03Week 2

The Revenue Recovery Plan

A specific, sequenced plan — not recommendations, but instructions. Who does what, in what order, by which date. Every item tied to a revenue impact so you know what you are buying with each hour of effort.

You Receive

90-Day Implementation Roadmap with revenue projections

04Ongoing

Implementation Support

We stay through execution. Weekly check-ins, direct access to your assigned consultant, and hard stops when something is not working. The engagement ends when the numbers confirm the fix — not before.

You Receive

Monthly KPI dashboards + accountability calls

Free Resource

The DSO Scaling Playbook

The 47-page operational framework we use with every multi-location client — covering the six systems that break first when a practice scales past three locations, and exactly how to fix each one before it costs you a location.

Insurance billing audit checklist (recovers avg. $180K)
Hygiene utilization model + 90-day fill protocol
Staff role accountability matrix for 5–25 locations
New patient flow benchmark by practice size
AR aging intervention scripts + escalation ladder

Download the Playbook

No sequences, no sales calls. Just the playbook.

Start Here

Request an Operations Assessment

This is not a sales call. We spend the first 45 minutes learning your practice's specific failure points — and we tell you exactly what we find, whether you hire us or not.

What Happens Next

24 hrs

A consultant reviews your submission and confirms a call time.

48 hrs

You receive a pre-call diagnostic form — three questions, fifteen minutes.

7 days

Your 45-minute discovery call. No deck, no pitch.

"I filled this out on a Tuesday afternoon expecting a follow-up in a week. Someone called me Thursday morning and had already looked up our insurance AR. That's when I knew this was different."

M
Dr. Marcus Webb
Owner, Webb Family Dentistry · Atlanta, GA
0/200

No commitment required. We respond within one business day.